Fares & Passes 32 What is a valid ticket or a valid fare? How do I pay for my ride? What is a SunRail ticket? How do SunCard passes work? What discounts are available and how do I qualify? TVMS & SunCards What are Ticket Vending Machines (TVMs)? Where can I buy a SunCard or ticket? What is a SunCard? How do I use my SunCard? Can a SunCard be used on other transit systems? Refunds Can I request a refund on a SunCard that belongs to a friend or family member? I purchased the wrong ticket? Can I get a refund? Can I get a refund on my unused ticket? Can I get a refund for my SunCard? What “funds” on my inactive SunCard are eligible for a refund?
SunRail Accounts & Rider Web 20 What is SunRail Rider Web and why do I it? How do I access Rider Web? Do I need to create a Rider Web account if I have the mobile app? How do I add a SunCard to my account using Rider Web? How do I add a new pass to my SunCard? Account Information How do I set up my account? Will I have to create an account to purchase a ticket via the mobile app or Rider Web? How do I change the name or email address associated with my account? Can I use the same email for multiple SunRail user accounts? Do I have to use my real name when I create my account? Account Value (Balance) How do I add value to my Account? What is the 10% bonus value? How do I check the value or balance of my Account? Can I get a cash refund for my Account balance? Does my Account balance expire?
SunRail Mobile App 21 What does the SunRail mobile app do? Do I need a wireless connection to purchase tickets or use a ticket? How do I use a pass in the SunRail mobile app? When does my pass in the SunRail mobile app expire? How do I use a mobile ticket? Payments in the Mobile App Do I need a credit card to purchase tickets on the SunRail mobile app? How do I add a debit/credit card to my account on the SunRail mobile app? Can I store more than one card on the SunRail mobile app? What if my credit/debit card is declined? How quickly is the payment processed?
Trip Planning & Riding SunRail 3 LYNX/Votran Bus Transfers How does the transfer system work? How do I use transfers in the mobile app? Can I use the mobile app to use transfers from the bus?