SunRail Mobile App
I’m receiving two notifications for each service alert. What should I do?
Last Updated: August 24, 2025Uninstall the yellow SunRail Alerts app. Keep the blue SunRail Mobile Ticketing app. Both apps will continue to receive alerts until September 12, 2025, giving riders time to transition. After that date, the SunRail Alerts app will be retired and no longer supported. For further assistance, contact the Customer Service Center: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours:...
I have the SunRail mobile app, but I’m not receiving service alerts. What should I do?
Last Updated: August 24, 2025In the rare instance where you do not receive a service alerts (notifications) from the SunRail Mobile Ticketing app, please follow these troubleshooting steps: For further assistance, contact the Customer Service Center: Phone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
What does the SunRail mobile app do?
Last Updated: April 24, 2025The mobile app allows users to ride SunRail using their mobile phone as their ticket or pass. When you use the mobile app to purchase your tickets, you do not need to use a SunCard or tap on or off at the stations.
Do I need a wireless connection to purchase tickets or use a ticket?
Last Updated: April 23, 2025You will need a cellular network or wireless connection to open the SunRail mobile app or purchase tickets. However, once you have purchased tickets, you do not need a cellular network or wireless connection to use a ticket because they are stored on your device. If you close the application, you cannot view account information...
How do I use a pass in the SunRail mobile app?
Last Updated: April 23, 2025Prior to boarding the train for each trip, select the pass you will be using for trip to activate it. Be prepared to show the screen to the conductor or fare inspector upon request. There is no need to tap on or tap off at the Ticket Validator device.
How do I use a mobile ticket?
Last Updated: April 24, 2025Follow the simple steps: Tickets must be presented to the conductor or fare inspector upon request. Riders may be asked to tap on the screen. This will cause the ticket to change colors. Tapping again returns the ticket to its original state.
When should I activate my tickets?
Last Updated: April 23, 2025You must activate your ticket before boarding by tapping “Use” as you see your ride approaching. Customers who do not have valid and activated fare prior to boarding can be removed from the train.
Will fare inspection personnel need to handle my device?
Last Updated: April 23, 2025No. It is not necessary for SunRail personnel to touch a customer’s device.
In the SunRail mobile app, can I just screenshot my ticket or pass or add it to my mobile wallet?
Last Updated: April 23, 2025No. The SunRail mobile app has an interactive security feature that conductors and fare inspectors will need to see within the opened app. A screenshot of the ticket or pass cannot be validated, and it is not possible to store a ticket or pass in a mobile wallet.
If the ticket takes a long time to display, what should I do?
Last Updated: April 23, 2025Please be sure to give yourself plenty of time to activate the ticket before the train arrives or enters the station platform, especially for older phones and operating systems. You should also check to make sure you don’t have too many applications open on your phone at one time, which could also impact the responsiveness...
Can I see how much time is left on the active ticket before it expires?
Last Updated: April 23, 2025Yes. The expiration date and time is displayed on the bottom of the ticket. If your ticket expires and turns “gray” you may complete your trip, but you may not use the expired ticket to board another train.
Can I use multiple tickets at the same time on my device for family and friends?
Last Updated: April 23, 2025Yes. Select the tickets needed for the group traveling with you and activate multiple tickets before boarding. Click on “Show All in Use Tickets” to display all activated tickets for fare inspection.
What if I lost my mobile phone, or I have gotten a new one?
Last Updated: April 23, 2025Fare products can only be available on one mobile device. If you’ve lost your device, or obtained a new one, fare products may be transferred to the new device by following these simple instructions:
What if my device battery dies?
Last Updated: April 23, 2025You are responsible for showing proof of valid fare to conductors or fare inspectors. Only a visible, active ticket will be considered a valid form of fare payment. Power outlets are available on the train, in an emergency. Bring your own charger!
When I open the app, I get an error screen instructing me to “Contact Support”. What should I do?
Last Updated: April 23, 2025Your account may be locked. The SunRail mobile app is designed for one user and one device, accounts cannot be shared between devices. Opening the app on multiple devices and transferring tickets to them will cause previous ones to become locked. To regain access, first, uninstall and reinstall the app on your device. Some tickets,...
What if the app is unresponsive?
Last Updated: April 23, 2025Make sure you have the latest version of the SunRail mobile app. You may also try these simple troubleshooting steps:
Should I delete the SunRail Alerts app?
Last Updated: August 24, 2025Yes, after you have updated the SunRail Mobile Ticketing App, you should uninstall the SunRail Alerts App. On September 12, 2025, the SunRail Alerts App will be retired and SunRail will no longer support the app. To continue receiving service notifications, please update to the latest version of the SunRail Mobile Ticketing App. For further...
I started the SunRail Alerts app, but it is stating that “no data service available,” even though I do have service/Wi-Fi. How do I proceed?
Last Updated: August 23, 2025SunRail Alerts Will Be RetiredOn September 12, 2025, the SunRail Alerts App will be retired and SunRail will no longer support the app. To continue receiving service notifications, please update to the latest version of the SunRail Mobile Ticketing App. The app started at a moment when data was not available. To proceed, please quit,...
I have an iPhone and when using the trip planner on SunRail Alerts app, I clicked on a time and nothing happened. How can I proceed?
Last Updated: August 23, 2025The SunRail Alerts App Will Be RetiredOn September 12, 2025, the SunRail Alerts App will be retired and SunRail will no longer support the app. To continue receiving service notifications, please update to the latest version of the SunRail Mobile Ticketing App. Search for the “Done” button in the upper-right of the Depart/Arrive selector.
When does my pass in the SunRail mobile app expire?
Last Updated: April 23, 2025In the mobile app, the pass expiration date reflects the first date that the pass is no longer valid.
How do I plan my trip?
Last Updated: August 23, 2025SunRail has developed a Trip Planner, which provides users ticket costs and estimated travel times based on selected stations and times. There are several methods to access the Trip Planner. SunRail.com Website (desktop & mobile) SunRail Mobile App (blue icon) * If you do not have an account, you may click the “SKIP FOR NOW”...
I have questions about my SunRail account or purchasing fare to ride SunRail.
Last Updated: April 24, 2025You can view SunRail’s mobile ticketing and account FAQs from within the new SunRail mobile app or online. Mobile App FAQs Follow the instructions below to access frequently asked questions about SunRail fare or your SunRail accounts from within the SunRail Mobile App. *If you have not setup an account, you may click the “SKIP...