Riding SunRail
How do I plan my trip?
Last Updated: January 10, 2025SunRail has developed a Trip Planner, which provides users ticket costs and estimated travel times based on selected stations and times. There are several methods to access the Trip Planner. SunRail.com Website (desktop & mobile) SunRail Mobile App (blue icon) SunRail Alerts App (gold icon) * If you do not have an account, you may...
I have an iPhone and when using the trip planner on SunRail Alerts app, I clicked on a time and nothing happened. How can I proceed?
Last Updated: January 10, 2025Search for the “Done” button in the upper-right of the Depart/Arrive selector.
Are the trains clean?
Last Updated: January 8, 2025SunRail’s goal is to deliver safe and reliable transportation and takes the following steps to help prevent the spread of germs:
How can I arrange for large groups to travel on SunRail?
Last Updated: January 8, 2025For groups of 20 or more, please complete the Group Rider Request Form. For additional support and information on advance ticket purchases, contact SunRail Customer Service at 1-855-RAIL-411 (1-855-724-5411).
Can I bring my pet on the train?
Last Updated: January 8, 2025Pets are allowed on board SunRail, but they must be kept in an enclosed container/carrier, with the exception of service animals (details on what qualifies as a service animal). Also, carriers must be kept out of the aisles and off seats.
What is a service disruption bus bridge and how does it work?
Last Updated: January 8, 2025A service disruption bus bridge is a temporary system of shuttle buses that is put in place when SunRail is unable to proceed with normal operations. These buses provide a “bridge” between stations and bypass the area that has caused an interruption in our service. Buses are provided by our LYNX and Votran partners and...
How do I report a problem with the Wi-Fi on the train?
Last Updated: January 7, 2025If you experience trouble with the Wi-Fi on the train, please contact the Customer Service center at info@SunRail.com or 1-855-RAIL-411 (1-855-724-5411). You will need to provide: You may also report the problem to a Conductor onboard the train.
What qualifies as a service animal?
Last Updated: January 7, 2025Service animals that are individually trained to perform a specific task for the benefit of persons with disabilities are welcome on board SunRail at no additional charge. In accordance with ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these...
What if I lose an item?
Last Updated: January 7, 2025If you lose an item on board SunRail or at a Station platform, please contact our Customer Service Center at 1-855-RAIL-411 (1-855-724-5411) to register your item into the SunRail Lost and Found log. If your item is received in the Customer Service Center, you will be contacted to retrieve your item.