Payments in the Mobile App
Do I need a credit card to purchase tickets on the SunRail mobile app?
Last Updated: December 20, 2024Yes, you will need a valid debit or credit card to purchase tickets or a pass using the SunRail mobile app . You can also pay using stored value, Apple™ Pay or Google™ Pay.
How do I add a debit/credit card to my account on the SunRail mobile app?
Last Updated: December 20, 2024Adding a debit/credit card can be done by navigating to “My Account” in the SunRail mobile app, and following the prompts for adding a payment method. SunRail accepts all major credit and debit cards, Apple™ Pay, and Google™ Pay.
Can I store more than one card on the SunRail mobile app?
Last Updated: December 20, 2024Yes. You can add another card while making a purchase and selecting the “Add Debit/Credit Card” button when prompted for payment options. Your account can store up to five payment methods.
What if my credit/debit card is declined?
Last Updated: December 20, 2024First, confirm you have the correct debit/credit card details entered, such as billing address and CVV security code on the back. If these details are correct and the card is still declined, you will need to contact your financial institution for further assistance. Temporary holds may be placed for failed transactions by your card provider...
How quickly is the payment processed?
Last Updated: December 20, 2024The payment is processed immediately upon authorization in the SunRail mobile app.
I did not receive a confirmation email when I purchased tickets. Did my order go through?
Last Updated: December 20, 2024Check your junk/spam email folder first. The confirmation email may have ended up there. You should be able to see your purchase under “Transit Cards” tab in the SunRail mobile app (make sure to try the refresh button in the top right of the “My Transit Cards” screen) or online at Rider Web. If the...