Most of SunRail’s products are non-refundable, however, SunRail does offer refunds on unused stored value.
To obtain a refund, contact the Customer Service Center:
Phone: 1-855-RAIL-411 (1-855-724-5411)
Business hours: Monday – Friday
5:30 am – 9:30 pm
The Customer Service Representative will deactivate your card so it can no longer be used. Your refund will be processed within 2 to 4 weeks. Please note that the 10% bonus used on your stored value purchase is not refundable. Your refund will be made to the original form of payment (cash payments will be refunded by check).