TVMS & SunCards
¿Qué son las máquinas expendedoras de billetes (TVM)?
Last Updated: December 20, 2024TVMs dispense SunCards and SunRail tickets as well as allow customers to manage their SunCards. See image below. Customers can add value using cash, credit cards, and debit cards. SunRail has ticket vending machines at each of the 17 SunRail Stations.
¿Dónde puedo comprar una SunCard o un billete?
Last Updated: December 20, 2024You can purchase a SunCard from the TVM, located at each station, using cash or all major credit cards located in each station. See image below. It is important to register your SunCard at Rider Web for balance protection should the card be lost or stolen. If you are interested, please ask your employer about...
¿Qué es una SunCard?
Last Updated: December 20, 2024A SunCard is a plastic, credit card-sized fare media that holds one or both of the following for SunRail travel purposes: You can also use your SunCard to transfer to a LYNX or Votran feeder bus when you are connecting from the train to the bus. Simply show the bus operator your SunCard and receive...
How do I use my SunCard?
Last Updated: December 20, 2024To tap your card, follow these simple instructions: Riders who receive a Red X are advised to take one of the following actions:
¿Se puede utilizar una SunCard en otros sistemas de transporte?
Last Updated: December 20, 2024Currently, No. Future compatibility may become available.
Compré una SunCard en un TVM. ¿Cómo lo registro en línea?
Last Updated: December 20, 2024If you already have a SunRail account, simply log into your account at Rider Web and register your new card for balance protection. You can register as many cards as you would like to with a single SunRail login, so all of the cards for your business or family can be managed in a single...
¿Qué es un número SunCard?
Last Updated: December 20, 2024A SunCard Number is the 17-digit number printed on the back of your SunCard.
¿Qué hago si pierdo o estropeo mi SunCard?
Last Updated: December 20, 2024To be able to replace your SunCard, your card must be registered in our SunRail account management system to qualify for balance protection. You can purchase a replacement SunCard at any ticket vending machine located at all SunRail Stations. Once you have received the new SunCard, please contact our Customer Service Center by calling 1-855-RAIL-411...
¿Por qué los clientes tienen que “activar y desactivar” el sistema?
Last Updated: December 20, 2024Fares on SunRail are based on the distance traveled. When using a paper ticket or SunCard, SunRail uses a “tap on, tap off” system to calculate the exact fare for your trip. Mobile app customers do not need to tap on and tap off.
What happens if I do not “tap on” or “tap off” with my SunCard?
Last Updated: December 20, 2024Why Tapping is Necessary Tapping on and tapping off is a very important part of the SunRail fare system. It allows for charging the correct amount for fares while monitoring passenger volumes. FDOT monitors SunCard activity to ensure SunRail passengers have valid fare. Our Fare Policy requires that all passengers tap on before boarding the...