SunRail Mobile App
What does the SunRail mobile app do?
Last Updated: December 20, 2024The mobile app allows users to ride SunRail using their mobile phone as their ticket or pass. When you use the mobile app to purchase your tickets, you do not need to use a SunCard or tap on or off at the stations.
Do I need a wireless connection to purchase tickets or use a ticket?
Last Updated: December 20, 2024You will need a cellular network or wireless connection to open the SunRail mobile app or purchase tickets. However, once you have purchased tickets, you do not need a cellular network or wireless connection to use a ticket because they are stored on your device. If you close the application, you cannot view account information...
How do I use a pass in the SunRail mobile app?
Last Updated: December 20, 2024Prior to boarding the train for each trip, select the pass you will be using for trip to activate it. Be prepared to show the screen to the Conductor upon request. There is no need to tap on or tap off at the Ticket Validator device.
When does my pass in the SunRail mobile app expire?
Last Updated: December 20, 2024In the mobile app the pass expiration date reflects the first date that the pass is no longer valid.
How do I use a mobile ticket?
Last Updated: December 20, 2024Open the SunRail app on your phone and select “My Tickets” from the menu on the bottom of the screen. Select any of the tickets listed under “Stored Tickets.” A window will pop up that asks, “Would you like to use this ticket?” Select “Use Ticket.” The ticket will then activate and you will see...
When should I activate my tickets?
Last Updated: December 20, 2024You must activate your ticket before boarding by tapping “Use” as you see your ride approaching. Customers who do not have valid and activated fare prior to boarding can be removed from the train.
Will fare inspection personnel need to handle my device?
Last Updated: December 20, 2024No. It is not necessary for SunRail personnel to touch a customer’s device.
In the SunRail mobile app, can I just screenshot my ticket or pass or add it to my mobile wallet?
Last Updated: December 20, 2024No. The SunRail mobile app has an interactive security feature that Conductors will need to see within the opened app. A screenshot of the ticket or pass cannot be validated, and it is not possible to store a ticket or pass in a mobile wallet.
If the ticket takes a long time to display, what should I do?
Last Updated: December 20, 2024Please be sure to give yourself plenty of time to activate the ticket before the train arrives or enters the station platform, especially for older phones and operating systems. You should also check to make sure you don’t have too many applications open on your phone at one time, which could also impact the responsiveness...
Can I see how much time is left on the active ticket before it expires?
Last Updated: December 20, 2024Yes. The expiration date and time is displayed on the bottom of the ticket. If your ticket expires and turns “gray” you may complete your trip, but you may not use the expired ticket to board another train.