Refunds
¿Puedo solicitar un reembolso de una SunCard que pertenece a un amigo o familiar?
Last Updated: December 20, 2024FDOT tiene un proceso de verificación utilizado por el Centro de Servicio al Cliente para determinar si la persona que llama es el propietario de la SunCard. Los clientes deben poder proporcionar esta información.
I purchased the wrong ticket? Can I get a refund?
Last Updated: December 20, 2024Most of SunRail’s products are non-refundable, however, SunRail does offer refunds on unused prepaid, non-promotional values. To obtain a refund, contact the Customer Service Center at Email: info@SunRail.comPhone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
¿Puedo obtener un reembolso por mi billete no utilizado?
Last Updated: December 20, 2024No. Due to fare policy regulations, we are unable to provide refunds for tickets.
¿Puedo obtener un reembolso por mi SunCard?
Last Updated: December 20, 2024The cost for a SunCard is not refundable. If a TVM fails, please call the SunRail Customer Service center at 1-855-RAIL-411 (1-855-724-5411) and your inquiry will be investigated, and any appropriate refund made.
¿Qué “fondos” de mi SunCard inactiva son elegibles para un reembolso?
Last Updated: December 20, 2024The following may be eligible for a refund: SunCard fees are nonrefundable.
How can I request a refund if my card is active/inactive?
Last Updated: December 20, 2024Please contact SunRail Customer Service at: Email: info@SunRail.comPhone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
I will not be using my SunCard anymore. Can I get a refund of my balance/tickets?
Last Updated: December 20, 2024Most of SunRail’s products are non-refundable, however, SunRail does offer refunds on unused prepaid value. To obtain a refund, contact the Customer Service Center by calling 1-855-RAIL-411 (1-855-724-5411). The Customer Service Representative will deactivate your card so it can no longer be used. Your refund will be processed within 2 to 4 weeks. Please note...
How long will it take to receive my refund?
Last Updated: December 20, 2024Please allow up to 2 to 4 weeks for refunds to be processed.