Refunds
Èske mwen ka mande yon ranbousman sou yon SunCard ki fè pati yon zanmi oswa yon manm fanmi?
Last Updated: December 20, 2024FDOT gen yon pwosesis verifikasyon Sant Sèvis Kliyan an itilize pou detèmine si moun k ap rele a se pwopriyetè SunCard la. Kliyan yo dwe kapab bay enfòmasyon sa yo.
I purchased the wrong ticket? Can I get a refund?
Last Updated: December 20, 2024Most of SunRail’s products are non-refundable, however, SunRail does offer refunds on unused prepaid, non-promotional values. To obtain a refund, contact the Customer Service Center at Email: info@SunRail.comPhone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
Èske mwen ka jwenn yon ranbousman sou tikè mwen pa itilize?
Last Updated: December 20, 2024No. Due to fare policy regulations, we are unable to provide refunds for tickets.
Èske mwen ka jwenn yon ranbousman pou SunCard mwen an?
Last Updated: December 20, 2024The cost for a SunCard is not refundable. If a TVM fails, please call the SunRail Customer Service center at 1-855-RAIL-411 (1-855-724-5411) and your inquiry will be investigated, and any appropriate refund made.
Ki “lajan” ki sou SunCard mwen ki inaktif ki kalifye pou yon ranbousman?
Last Updated: December 20, 2024The following may be eligible for a refund: SunCard fees are nonrefundable.
How can I request a refund if my card is active/inactive?
Last Updated: December 20, 2024Please contact SunRail Customer Service at: Email: info@SunRail.comPhone: 1-855-RAIL-411 (1-855-724-5411)Business hours: Monday – Friday5:30 am – 9:30 pm
I will not be using my SunCard anymore. Can I get a refund of my balance/tickets?
Last Updated: December 20, 2024Most of SunRail’s products are non-refundable, however, SunRail does offer refunds on unused prepaid value. To obtain a refund, contact the Customer Service Center by calling 1-855-RAIL-411 (1-855-724-5411). The Customer Service Representative will deactivate your card so it can no longer be used. Your refund will be processed within 2 to 4 weeks. Please note...
How long will it take to receive my refund?
Last Updated: December 20, 2024Please allow up to 2 to 4 weeks for refunds to be processed.