Account Value (Balance)
How do I add value to my Account?
Last Updated: December 20, 2024Follow these simple steps: The amount of value you selected will now be available in your Transit Account.
What is the 10% bonus value?
Last Updated: December 20, 2024Bonus value is one of the benefits of using your Transit Account. When you add value to your Transit Account, 10% of your purchase price is added as “bonus” value. You get 10% more value for free! View the full terms and conditions atsunrail.com/legal-policies/terms-conditions.
How do I check the value or balance of my Account?
Last Updated: December 20, 2024Open the SunRail Mobile App or navigate to Rider Web, log in and select the “Transit Cards” tab at the bottom. You should see the card and its balance at the top of the page.
Can I get a cash refund for my Account balance?
Last Updated: December 20, 2024ALL SALES ARE FINAL. Refunds for passes and limited use tickets are granted only for losses that occur due to the malfunction of a ticket vending machine, a ticket validator, or the failure of a SunCard. These refunds will be in the form of an equivalent product or value loaded to a Transit Account. Refunds...
Does my Account balance expire?
Last Updated: December 20, 2024It is FDOT policy that SunRail reviews and updates SunRail account records periodically. Florida Statute Section 338.231(3)(c) requires SunRail to report and transfer the funds in this account to the Florida Bureau of Unclaimed Property if there has been no activity for three years or more. Any of the following actions will keep your account...