Account Information
Will I have to create an account to purchase a ticket via the mobile app or Rider Web?
Last Updated: December 20, 2024Yes. Download the SunRail Mobile App and then create an account to make a purchase. You can also manage your account and view your purchase history by logging into Rider Web using your email and password.
How do I change the name or email address associated with my account?
Last Updated: December 20, 2024Follow these simple steps: Need further assistance? Please contact customer service by
Can I use the same email for multiple SunRail user accounts?
Last Updated: December 20, 2024No. The email associated with your SunRail account is a unique identifier and can only be used with one SunRail account. Multiple cards can be associated with one SunRail account.
Do I have to use my real name when I create my account?
Last Updated: December 20, 2024You can enter any name or nickname into the name field when creating your account. However, when you associate a credit card with your account, you will be prompted to enter your real name. This information must match the name associated with the credit card for verification purposes.
How do I reset my password?
Last Updated: December 20, 2024Follow these simple steps: You will be sent an email to reset your password. Please make sure to check your Spam, Junk, and Promotions folders for the auto-generated email as it may be flagged and sorted automatically by Gmail and other email providers.
Ki sa ki pwogram andòmi/escheatment SunRail?
Last Updated: December 20, 2024It is a Florida Department of Transportation (FDOT) policy requiring SunRail to review and update SunRail account records periodically. Florida statute section 338.231(3)(c) requires SunRail to report and transfer the funds in this account to the Florida Department of Financial Services, Division of Unclaimed Property if there has been no activity for at least three...