Akò Ant Itilizatè ak SunRail
Sit entènèt SunRail la (www.sunrail.com) is comprised of various web pages operated by SunRail.
Yo ofri w sitwèb SunRail si w aksepte w san modifikasyon tèm, kondisyon, ak avi ki genyen ladan l yo. Itilizasyon w nan sitwèb SunRail la reprezante akò w ak tout tèm, kondisyon ak avi sa yo.
Modifikasyon Kondisyon Itilizasyon sa yo
SunRail rezève dwa pou chanje tèm, kondisyon yo ak avi yo sou sit wèb SunRail la ofri, ki gen ladan men pa limite a chanjman ki asosye ak itilizasyon sit entènèt SunRail la.
Lyen ki mennen nan sit twazyèm pati yo
Sitwèb SunRail la ka genyen lyen ki mennen nan lòt sitwèb (“Lye Sit”). Sit ki lye yo pa anba kontwòl SunRail epi SunRail pa responsab pou sa ki nan nenpòt sit ki lye, ki gen ladan san limitasyon nenpòt lyen ki genyen nan yon sit ki lye, oswa nenpòt chanjman oswa mizajou nan yon sit ki lye. SunRail pa responsab difizyon sou Entènèt oswa nenpòt lòt fòm transmisyon resevwa nan nenpòt sit ki lye. SunRail ap bay ou lyen sa yo sèlman kòm yon konvenyans, epi enklizyon nenpòt lyen pa vle di ke SunRail apwouve sit la oswa nenpòt asosyasyon ak operatè li yo.
Pa gen itilizasyon ilegal oswa entèdi
Kòm yon kondisyon pou w sèvi ak sitwèb SunRail la, ou garanti SunRail ou p ap sèvi ak sitwèb SunRail la pou okenn rezon ki ilegal oswa ki entèdi pa tèm, kondisyon ak avi sa yo. Ou pa gen dwa sèvi ak sitwèb SunRail la nan okenn fason ki ka domaje, enfim, anvayi, oswa andikape sitwèb SunRail la oswa entèfere ak nenpòt lòt pati itilizasyon ak plezi nan sitwèb SunRail la. Ou pa gendwa jwenn oswa eseye jwenn nenpòt materyèl oswa enfòmasyon atravè nenpòt mwayen ki pa fè entansyonèlman disponib oswa bay sou sitwèb SunRail la.
Itilizasyon Sèvis Kominikasyon
Sitwèb SunRail la ka genyen sèvis tablo afichaj, zòn chat, gwoup nouvèl, fowòm, kominote, paj wèb pèsonèl, kalandriye ak/oswa lòt mesaj oswa enstalasyon kominikasyon ki fèt pou pèmèt ou kominike ak piblik la an jeneral oswa avèk yon gwoup (kolektivman, "Sèvis Kominikasyon"), ou dakò pou itilize Sèvis Kominikasyon yo sèlman pou poste, voye ak resevwa mesaj ak materyèl ki apwopriye ak ki gen rapò ak Sèvis Kominikasyon an patikilye. Pou egzanp epi pa kòm yon limitasyon, ou dakò ke lè w ap itilize Sèvis Kominikasyon, ou pa pral:
Difame, abize, anmède, trase, menase oswa vyole dwa legal lòt moun (tankou dwa prive ak piblisite) lòt moun. Pibliye, poste, telechaje, distribye oswa difize nenpòt sijè, non, materyèl oswa enfòmasyon ki pa apwopriye, profane, difamatwa, vyole, obsèn, endesan oswa ilegal.
Telechaje fichye ki genyen lojisyèl oswa lòt materyèl ki pwoteje pa lwa pwopriyete entelektyèl (oswa pa dwa sou vi prive nan piblisite) sof si ou posede oswa kontwole dwa yo oswa ou te resevwa tout konsantman ki nesesè yo.
Telechaje fichye ki genyen viris, fichye koripsyon oswa nenpòt lòt lojisyèl oswa pwogram ki ka domaje operasyon òdinatè yon lòt moun.
Piblisite oswa ofri pou vann oswa achte nenpòt machandiz oswa sèvis pou nenpòt ki rezon biznis, sof si Sèvis Kominikasyon sa yo espesyalman pèmèt mesaj sa yo.
Fè oswa voye sondaj, konkou, plan piramid oswa lèt chèn.
Telechaje nenpòt fichye afiche pa yon lòt itilizatè nan Sèvis Kominikasyon ke ou konnen, oswa rezonab ki ta dwe konnen, pa kapab legalman distribye nan fason sa a.
Falsifye oswa efase nenpòt atribisyon otè, legal oswa lòt avi apwopriye oswa deziyasyon pwopriyetè oswa etikèt ki gen orijin oswa sous lojisyèl oswa lòt materyèl ki genyen nan yon fichye ke yo telechaje.
Limite oswa anpeche nenpòt lòt itilizatè itilize ak jwi Sèvis Kominikasyon yo.
Vole nenpòt kòd konduit oswa lòt direktiv, ki ka aplikab pou Sèvis Kominikasyon an patikilye.
Rekòlte oswa kolekte enfòmasyon sou lòt moun, tankou adrès imel, san konsantman yo.
Vole nenpòt lwa oswa règleman ki aplikab yo.
SunRail pa gen okenn obligasyon pou kontwole Sèvis Kominikasyon yo. Sepandan, SunRail rezève dwa pou revize materyèl ki afiche nan Sèvis Kominikasyon epi retire nenpòt materyèl selon diskresyon li. SunRail rezève dwa pou mete fen nan aksè ou a nenpòt oswa tout Sèvis Kominikasyon yo nenpòt ki lè san avètisman pou nenpòt ki rezon.
SunRail rezève dwa pou tout tan divilge nenpòt enfòmasyon jan sa nesesè pou satisfè nenpòt lwa aplikab, règleman, pwosesis legal oswa demann gouvènman an, oswa modifye, refize poste oswa retire nenpòt enfòmasyon oswa materyèl, an antye oswa an pati, nan SunRail la. sèl diskresyon.
Toujou pran prekosyon lè w bay nenpòt enfòmasyon ki idantifye pèsonèlman sou tèt ou oswa sou pitit ou yo nan Sèvis Kominikasyon. SunRail pa kontwole oswa andose kontni, mesaj oswa enfòmasyon yo jwenn nan nenpòt Sèvis Kominikasyon e, kidonk, SunRail espesyalman dejwe nenpòt responsablite konsènan Sèvis Kominikasyon yo ak nenpòt aksyon ki soti nan patisipasyon ou nan nenpòt Sèvis Kominikasyon. Manadjè yo ak animatè yo se pa pòtpawòl SunRail otorize, epi opinyon yo pa nesesèman reflete sa yo SunRail.
Materyèl ki telechaje nan Sèvis Kominikasyon yo ka sijè a limit afiche sou itilizasyon, repwodiksyon ak/oswa difizyon. Ou responsab pou respekte limit sa yo si w telechaje materyèl yo.
Materyèl yo bay SunRail oswa yo poste sou nenpòt sitwèb SunRail
SunRail pa fè reklamasyon an pwopriyetè materyèl ou bay SunRail yo (ki gen ladann fidbak ak sijesyon) oswa poste, telechaje, antre oswa soumèt nan nenpòt sit entènèt SunRail oswa sèvis ki asosye li yo (kolektivman "Soumèt"). Sepandan, lè w poste, telechaje, antre, bay oswa soumèt soumèt ou yo, w ap bay SunRail, konpayi ki afilye li yo ak moun ki sou lisans ki nesesè yo pèmisyon pou yo sèvi ak soumèt ou yo an koneksyon avèk operasyon biznis entènèt yo ki gen ladan, san limitasyon, dwa pou yo: kopi, distribye, transmèt, montre piblikman, fè piblikman, repwodui, edite, tradui ak refòme soumèt ou yo; epi pibliye non ou an koneksyon avèk Soumèt ou yo.
Yo p ap peye okenn konpansasyon anrapò ak itilizasyon soumèt ou yo, jan sa endike nan la a. SunRail pa gen okenn obligasyon pou afiche oswa itilize nenpòt soumèt ou ka bay epi li ka retire nenpòt ki soumèt nenpòt ki lè ak sèl diskresyon SunRail.
Lè w poste, telechaje, antre, bay oswa soumèt soumèt ou yo, ou garanti epi ou reprezante ou posede oswa kontwole tout dwa sou soumèt ou yo jan sa dekri nan seksyon sa a ki gen ladan, san limitasyon, tout dwa ki nesesè pou ou bay, poste, telechaje, antre oswa soumèt soumèt yo.
Limit responsabilite
ENFÒMASYON, LOGISYÈY, PWODWI, AK SÈVIS YO KI ENKLI SOU OSWA DISPONIB ATRAVERS SITE WEB SUNRAIL LA KAPAB GENYEN EZEZIRKSYON OSWA ERÈ TIPOGRAF. CHANJMAN YO AJOUTE TANKOUMAN POU ENFÒMASYON KI MENM LA. SUNRAIL AK/OSWA FOUNISÈ LI YO KAPAB FÈ AMELYORASYON AK/OSWA CHANJMAN NAN SITE WEB SUNRAIL LA A NENPÒT MO. KONSÈY RESEVWA VIA SITE WEBSITE SUNRAIL LA PA DWE KONFYE POU DESIZYON PÈSONÈL, MEDIKAL, LEGAL OSWA FINANSYÈ, EPI OU DWE KONSILTE YON PWOFESYONÈ APROPYE POU KONSÈY ESPESIFIK KI AJOU SITIYASYON OU.
SUNRAIL AK/OSWA SOU FOUNISÈ LI YO PA FÈ OKENN REPREZANTASYON KONSÈNAN KI PWOPRIMITE, Fyab, DISPONIBlite, ORANT AK PREZIS ENFÒMASYON, LOGISYÈY, PWODWI, SÈVIS AK GRAFIK ASYON KI GENYEN SOU WEBSITE SUNRAIL LA POU NENPÒT OBJEKTIF. JAN LWA APLIKAB LA OBLIGWA YO OMET, TOUT ENFÒMASYON SA YO, LOGISYÈY, PWODWI, SÈVIS AK GRAFIK KI GENYEN YO BAY "KÒM YO" SAN GARANTI OUBYEN KONDISYON. SUNRAIL AK/OSWA SOU SOUFINISÈ LI YO REJTE TOUT GARANTI AK KONDISYON KONSÈNAN ENFÒMASYON SA A, LOGISYYÈL, PWODWI, SÈVIS AK GRAF ki gen rapò ak sa yo, ENKLI TOUT GARANTI ENPLIKITE OSWA KONDISYON MARCHANDABILITE, ADAPTE POU YON ENFÒMASYON AK ENFÒMASYON AK PATIKILITE.
NAN ONPÒM KI LWA APLIKAB LA OMETYE, SUNRAIL AK/OSWA SOU SOU SOU SOU FOUNIS LI YO PAPA RESPONSYON POU NENPÒT DOmaj DIRÈK, ENDRÈK, PINITIF, ENSEDAN, ESPESYAL, KONSEKANS OSWA NENPÒT DEGAJ KELKAP KI ENKLI, PÈD, AK DOMAJ, AK DOGAJ. DONE OSWA PROFIT, KI DEZITE OU SOU NENPÒT KI KONEKTE AK ITILIZASYON OSWA PERFORMANCE SITE WEB SUNRAIL LA, AK RETOU OSWA ENPABILITE POU ITILIZE SITE WEB SUNRAIL OSWA SÈVIS KI GENYEN, PWOVIZI OSWA PWONISYON SÈVIS, SÈVIS. LOGISYÈY, PWODWI, SÈVIS AK GRAF KI GENYEN YO JWENN ATRAVERS SITE WEB SUNRAIL LA, OSWA KI SOU KI SOU KI SOU KI SOU KI SOU KI SOU KI SOU KI SOU UTILIZASYON SITE WEB SUNRAIL LA, KIT KI BAZE SOU KONTRA, TORT, NEGLIJANS, RESPONSABILITE STRICT OSWA LÒT SOU APLIKASYON SOU PWOFÈ SOU LÒT PWOFÈ SOU PWOVISTA AVÔLE DE POSIBILITE POU DOmaj. PASKE KÈK ETA/JIRISDIKSYON PA PÈMÈ EKKSZISYON OSWA LIMITYON RESPONSABILITÉ POU DOMASYON KONSEKANS OU AK ENSIDAN, LIMITASYON KI CI-dessus a ka pa APLIKE POU OU. SI OU PA SATISIFÈ AK NENPÒT PWOSYON NAN SITE WEB SUNRAIL LA, OSWA AK NENPÒT KONDISYON POU ITILIZ YO SA YO, SÈL RECOUDI OU AK SEKLISISIF SE POU W SISPANN ITILIZE SIT WEB SUNRAIL LA.
Terminasyon/Restriksyon Aksè
SunRail rezève dwa, nan sèl diskresyon li, pou mete fen nan aksè ou nan sitwèb SunRail la ak sèvis ki gen rapò ak yo oswa nenpòt pati ladan yo nenpòt ki lè, san avètisman. Nan limit maksimòm lalwa pèmèt, akò sa a gouvène pa lwa Eta Florid, USA epi ou dakò ak jiridiksyon eksklizif ak lokal tribinal nan Konte Leon, Florid nan tout diskisyon ki soti nan oswa ki gen rapò ak itilizasyon an. nan sit entènèt SunRail la. Itilizasyon sitwèb SunRail la pa gen otorizasyon nan nenpòt jiridiksyon ki pa bay efè sou tout dispozisyon tèm ak kondisyon sa yo, ki gen ladan san limit paragraf sa a. Ou dakò ke pa gen okenn antrepriz, patenarya, travay oswa relasyon ajans ki egziste ant ou menm ak SunRail kòm rezilta akò sa a oswa itilizasyon sit entènèt SunRail la. Pèfòmans akò sa a SunRail se sijè a lwa ki egziste deja ak pwosesis legal, e pa gen anyen ki nan akò sa a ki an derogasyon nan dwa SunRail pou konfòme li ak demann oswa egzijans gouvènman, tribinal ak lapolis ki gen rapò ak itilizasyon sitwèb SunRail la oswa enfòmasyon yo bay yo. oswa SunRail rasanble konsènan itilizasyon sa a. Si yo detèmine nenpòt pati nan akò sa a ki pa valab oswa ki pa ka aplike dapre lalwa ki aplikab ki gen ladan, men se pa sa sèlman, egzijans garanti a ak limit responsablite ki tabli pi wo a, Lè sa a, y ap konsidere dispozisyon ki pa valab oswa ki pa ka egzekite sa a ranplase pa yon dispozisyon ki valab, ki ka aplike. ki pi koresponn ak entansyon dispozisyon orijinal la ak rès akò a ap kontinye an vigè. Sòf si sa ki espesifye nan la a, akò sa a reprezante tout akò ki genyen ant itilizatè a ak SunRail konsènan sit entènèt SunRail la epi li ranplase tout kominikasyon ak pwopozisyon anvan oswa nan moman an, kit se elektwonik, oral oswa ekri, ant itilizatè a ak SunRail konsènan SunRail la. sit entènèt. Yon vèsyon enprime akò sa a ak nenpòt avi ki bay sou fòm elektwonik pral akseptab nan pwosedi jidisyè oswa administratif ki baze sou oswa ki gen rapò ak akò sa a nan menm limit ak sijè a menm kondisyon ak lòt dokiman biznis ak dosye orijinal ki te pwodwi ak konsève nan. fòm enprime. Se pati yo vle eksprime pou akò sa a ak tout dokiman ki gen rapò yo dwe ekri nan lang angle.
Avi sou Copyright & Mark
All contents of the SunRail website are: Copyright 2013 by SunRail, Inc. and/or its suppliers. All rights reserved.
Mak komèsyal yo
Non konpayi aktyèl yo ak pwodwi yo mansyone isit la ka mak komèsyal pwopriyetè respektif yo.
Egzanp konpayi yo, òganizasyon yo, pwodwi yo, moun ak evènman yo dekri isit la yo se fiktif. Pa gen okenn asosyasyon ak nenpòt konpayi reyèl, òganizasyon, pwodwi, moun oswa evènman ki gen entansyon oswa yo ta dwe dedwi.
Nenpòt dwa ki pa ekspreseman akòde isit la yo rezève.
Avi ak Pwosedi pou Fè Reklamasyon Vyolasyon Copyright
Dapre Tit 17, Kòd Etazini, Seksyon 512(c)(2), yo ta dwe voye notifikasyon sou reklamasyon vyolasyon copyright anba lwa copyright Etazini yo bay Ajan Deziyen Founisè Sèvis la. TOUT ENKÒT KI KI PA GEN PWOSESI SA YO PAP RESEVWA OKENN REPONS. Gade Avi ak Pwosedi pou Fè Reklamasyon Vyolasyon Copyright.
SunCard® tèm ak Kondisyon
Tanpri li Tèm ak Kondisyon yo ak anpil atansyon epi kenbe yon kopi pou dosye ou yo.
La SunCard is SunRail’s reloadable plastic fare payment media or the “My Transit Card” on the mobile ticketing app for fare payment use at rail station fare validators, ticket vending machines and on handheld fare inspection devices. It utilizes account-based smart card technology to allow customers to load, store and use fare payment products and transfers.
In the future, SunCard may be used on the fare payment devices of participating transit partners including LYNX, Votran and other transportation partners that choose to participate in the SunCard program.
Tèm ak Kondisyon sa yo konstitye Akò SunCard ou a epi yo pral aplike nan tout aktivite ki gen rapò ak itilizasyon SunCard la. Itilizasyon SunCard pou sèvis SunRail oswa sèvis nenpòt nan patnè transpò k ap patisipe yo reprezante akseptasyon Tèm ak Kondisyon yo.
SunCard Purchase
Reloadable plastic SunCards may be purchased at a ticket vending machine (TVM) located at each rail station. A one-time $5.00 non-refundable cost will apply for each SunCard purchased. There is no charge for the virtual SunCard in “My Transit Account” on the app. Misuse of your SunCard may invalidate your card. SunRail reserves the right to inspect your SunCard any time for damage and abuse. It is your responsibility to maintain the SunCard in useable condition.
Fare Products Available
| Fare Type | Where to Purchase | How to Activate Fare | Onboard Inspection |
|---|---|---|---|
| Paper Tickets | |||
| Paper Tickets (One-way or Round-trip) | TVM | Scan at TVU prior to boarding train and when departing train | Scan or visual inspection |
| Transfer used for Paper Ticket | TVM | Scan at TVU prior to boarding train and when departing train | Scan or visual inspection |
| Reloadable Plastic SunCard | |||
| Valè ki estoke | TVM, Rider Web or Mobile App | Tap at TVU prior to boarding train and when departing train | Scan inspection |
| Weekly, Monthly or Annual Pass | TVM, Rider Web | Tap at TVU prior to boarding train and when departing train | Scan inspection |
| Aplikasyon mobil | |||
| Mobile Tickets (One-way or Round-trip) | Aplikasyon mobil | Activate fare in mobile app prior to boarding train | Scan or visual inspection |
| Mobile Weekly, Monthly or Annual Pass | Aplikasyon mobil | Activate fare in mobile app prior to boarding train | Scan or visual inspection |
The SunRail system offers time-based passes, stored value and daily tickets according to adopted policy. You may load any combination of SunRail fare products into a customer account.
Pass Products
Pass products entitle passengers to unlimited usage of SunRail for the selected time period and number of zones. Pass options available are: weekly, monthly or annual. Pass products are activated upon first use and expire at the end of the pass period for consecutive calendar days.
If the rider travels outside of the zones designated in the pass, they will be responsible for valid fare for the extra zones. For a mobile pass, the rider will need to purchase a ticket that accommodates the additional zones. For a pass on a physical SunCard, the account will be charged a step-up fare to account for the extra zones. If the rider does not tap off at the destination, then they will be charged a step-up fare to account for the maximum possible trip.
Passes may be set up to automatically renew with a valid credit card on file on Rider Web. Passengers are required to pay any negative stored value balances prior to reloading passes. Pass products are available to be activated for one year from day of purchase.
Valè ki estoke
Stored value products allow customers to place a dollar value into an account. Stored value can be used as a form of payment on the mobile app and on Rider Web. Stored value can also be used by tapping a physical SunCard at a TVU when boarding and departing the train, and upon each use the proper fare is withdrawn from the account. Stored value may be set up for automatic reloading with a valid credit card on file in the mobile app or on Rider Web. Stored value in your registered account may be accessed by any SunCard registered to that account. Stored values contained in multiple customer accounts may not be combined to pay fares.
Physical SunCard Tap at TVU
Upon presentation of a plastic reloadable SunCard at a fare validation device, the system will check for and process any time-based passes first. If a time-based pass is not present or has expired, the system will check for the minimum stored value balance associated with the SunCard or the account the SunCard is registered to. If no products or minimum stored value amount are present, the fare payment device will provide an error message and passengers will be required to add value prior to boarding the train.
If a valid pass is present on the physical SunCard, the system activates the pass or uses a previously activated, unexpired pass as fare for the ride.
When stored value is being used and the rider does not tap off at the destination they will be charged for the maximum possible trip.
Tikè yon sèl ale ak yon vwayaj
Tout one-way and round-trip tickets are non-refundable. One-way and round-trip paper tickets purchased at TVMs are valid for travel the day of purchase only. One-way and round-trip mobile tickets are available to be activated for one year from day of purchase. Activated mobile tickets are valid for travel the same day of activation only.
Fare Payment And Card Inspection
Passengers boarding the train without valid, activated fare may be asked to exit the train at the next stop, according to fare policy regulations and SunRail’s Code of Conduct.
All passengers must have in their possession valid, activated fare prior to boarding the train. Fare is not sold onboard the train. All passengers are required to present, upon request, one of the above proof-of-payment documents to law enforcement officials or SunRail Fare Inspectors. Valid identification providing proof of eligibility for discounted fares may also be requested.
If not using the mobile app, each individual who travels on the system is required to have their own SunCard or paper ticket.
Si w pa prezante prèv peman ki valab ak/oswa prèv elijiblite pou pri rabè yo, sou demann, se yon deli premye degre epi li ka lakòz yon amann ki soti nan $50 jiska $1,000, arete, ak/oswa retire elèv la. tren (Lwa Florid 341.3025 ak 812.015).
Pwoteksyon Balans ak Ranplasman
An account is automatically created when you purchase a SunCard or fare product. Although customers are not required to register accounts, registration provides additional benefits to the customer including balance protection. With balance protection, the stored value in your account will be available in the event you report your SunCard is lost, stolen or damaged and after a proper investigation is conducted. There is a non-refundable replacement card fee associated with issuance of a replacement card. If you have not registered your account, the value remaining in the account will not be available for transfer to a replacement card.
Information required to register your SunRail account and to sign up for balance protection may include: name, street address, phone number and email address to enable verification of identity. Upon activation of balance protection, you must provide SunRail with this information to validate your identity and to replace value if your card is lost, stolen, or damaged. You must inform SunRail of any changes to required information in order to maintain the privileges of balance protection. If your SunCard is lost, stolen, or damaged, you must notify SunRail immediately by visiting www.SunRail.com or by calling SunRail’s Customer Service Center at 1-855-724-5411. Nimewo telefòn TTY pou kliyan ki gen pwoblèm pou tande ak lapawòl se 711 ak Florida Relay Service.
Once you notify SunRail that your SunCard or mobile device is lost, stolen, or damaged, your SunCard or mobile app will be disabled. You will be responsible for rides taken using your lost, stolen or damaged SunCard until you properly notify SunRail that your SunCard is lost, stolen, or damaged. You will not be responsible for unauthorized use after you properly report your card missing.
SunCard loaded with the appropriate fare product, or a valid limited use paper ticket, prior or mobile fare. to boarding the train. Passes and tickets are available at all SunRail stations, at account.sunrail.com and through the SunRail mobile application. Fare media s and are not sold onboard the train. All passengers are required to present, upon request, one of the above proof-of-payment documents to law enforcement officials or, SunRail employees Fare Inspectorsor SunRail contract employees acting on behalf of SunRail. Valid identification providing proof of eligibility for discounted fares may also be requested.
Si w pa prezante prèv peman ki valab ak/oswa prèv elijiblite pou pri rabè yo, sou demann, se yon deli premye degre epi li ka lakòz yon amann ki soti nan $50 jiska $1,000, arete, ak/oswa retire elèv la. tren (Lwa Florid 341.3025 ak 812.015).
Ranbousman
TOUT KANTITE FINAL. Refunds for fares purchased at a ticket vending machines are only for losses that occur due to the malfunction of a ticket vending machine, a ticket validator or the failure of a SunCard, otherwise, daily tickets are not refundable. These refunds will be in the form of an equivalent product or value loaded to a customer account. Refunds for unused stored value will be provided on customer request upon account closure. All refunds will be made to the payment method used to purchase the product. Stored value bonuses and activated passes are non-refundable.
If you have made an error and/or have purchased an incorrect fare product, prior to use, please contact SunRail’s Customer Service Center at 1-855-724-5411 for further assistance. The hours of operation of the Customer Service Center are Monday through Friday 5:30 AM-9:30 PM.
Unclaimed Property
Stored value originally purchased in a customer account is subject to Florida’s unclaimed property FL Statutes. Stored value from bonus or courtesy transactions is not considered unclaimed property.
Konfli Tranzaksyon
SunRail reserves the right to correct the balance of your SunRail account if we believe that a technical or accounting error has occurred. If you have any disputes, please contact the Customer Service Center at 1-855-724-5411. An investigation will be performed and disputes will be resolved within ten (10) business days of receipt of completed form.
Accounts On Negative List
SunCards are placed on the Negative List when customers do not comply with the Fare Policy. The Fare Policy requires that all passengers must tap on their physical SunCards prior to boarding the train and when they exit the train. Tapping on at their boarding station and tapping off at their destination station allows for their SunCard to record their fare. Cards may be placed on the Negative List due to misuse, not tapping on or tapping off or without appropriate fare or because there is a negative balance on the account. SunCards on the Negative List will receive a red X at the TVU with a message that the Fare Media is not recognized, declining the SunCard for travel.
While on the train, SunRail Fare Inspectors will validate the fare on the SunCard. If the account is on the Negative List, The Fare Inspector’s device will indicate this, and you may be asked to leave the train.
If a SunCard has been placed on the Negative List, please contact SunRail’s Customer Service Center at 1-855-724-5411 for further assistance. The hours of operation of the Customer Service Center are Monday through Friday 5:30 AM-9:30 PM.
SunCard mete fen nan SunCard pa SunRail
SunRail ka sispann sèvi ak SunCard ou a. Lè yon revokasyon sa a, SunRail ka bloke itilizasyon SunCard ou oswa mande pou remèt kat ou a. Lè SunRail mete fen a, w ap gen dwa pou w jwenn yon ranbousman nenpòt valè prepayman ki rete nan kont ou apre yo fin peye frè ak frè yo dapre Akò sa a.
Règleman sou enfòmasyon prive
Your use of the SunCard is subject to the terms of SunRail’s privacy policy found at SunRail.com. In general, SunRail may use the information it collects in connection with the SunCard program for the management and promotion of SunRail and other regional transit services and fare media. We will not sell or disclose your personal information for any purpose without your written consent, unless there is a legal requirement for such disclosure. Personal information you give to SunRail when you purchase and register your SunCard may be linked to information about the use of your card. We may use that information to implement our policies allowing for the recovery of balances on lost or stolen cards. By providing us with your e-mail address and phone number, you agree SunRail may contact you. . You may choose to not provide personal information; however, SunRail’s ability to provide enhanced customer service will be limited. For more information about SunRail’s privacy policy, please refer to our privacy policy statement on our website at www.SunRail.com or call 1-855-724-5411.
Pa gen okenn reprezantasyon sou Estrikti Tarif oswa Frè nan lavni
SunCard se yon kalite medya peman pri tikè epi li pa bay itilizatè a dwa pou yon pri pri tikè espesifik oswa yon pwogram pri tikè. SunRail rezève dwa pou ogmante pri tikè yo ak pri pwogram tarif yo an akò ak règleman ak lwa ki aplikab yo. Y ap dedwi valè lajan kach ki estoke nan pri tikè, frè oswa tarif ki anvigè lè yo prezante SunCard la pou antre nan yon tren, aparèy peman pri tikè oswa nan yon estasyon tren.
Last Updated: October 2025