Follow these simple steps:
- Visit Rider Web
- Login using your username and password
If you do not have an account, you must create one by selecting ‘Create Account’. - Select ‘My Account’ from the upper portion of the screen.
- Choose ‘Recover Account’
- Enter one of the following associated with your OLD account
- Username
- Email address
- Yellow SunCard number
- Confirm the balances and SunCard(s) attached to the account and finalize the recovery of the selected item(s) to your Rider Web account.
The transit value is available for immediate use and the pass products will be initially applied to your virtual card available inside the Mobile Ticket App.
Transfer to New SunCard #
To transfer to a new SunCard, see the support article titled: How do I transfer a pass product from my Mobile Ticket App to a SunCard, or from one (1) SunCard to another SunCard?
Need Assistance? #
If you do not recall the answer to your security question, contact SunRail Customer Service at:
Telefòn: 1-855-RAIL-411 (1-855-724-5411)
Orè biznis: Lendi – Vandredi
5:30 am – 9:30 pm