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SunRail Mobile App

1 Sub Category | 18 Docs

Can I use multiple tickets at the same time on my device for family and friends?

Last Updated: December 20, 2024

Yes, select the tickets needed for the group travelling with you and activate multiple tickets before boarding. Click on “Show All in Use Tickets” to display all activated tickets for fare inspection.

What if I lost my mobile phone, or I have gotten a new one?

Last Updated: January 10, 2025

Fare products can only be available on one mobile device. If you’ve lost your device, or obtained a new one, fare products may be transferred to the new device by following these simple instructions:

What if my device battery dies?

Last Updated: December 20, 2024

You are responsible for showing proof of valid fare to Conductors or other authorized Fare Inspector personnel. Only a visible, active ticket will be considered a valid form of fare payment. Power outlets are available on the train, in an emergency. Bring your own charger!

When I open the app, I get an error screen instructing me to “Contact Support”. What should I do?

Last Updated: January 10, 2025

Your account might be locked. The SunRail mobile app is designed for one user and one device, accounts cannot be shared between devices. Opening the app on multiple devices and transferring tickets to them will cause previous ones to become locked. To regain access, first, uninstall and reinstall the app on your device. Some tickets,...

What if the app is unresponsive?

Last Updated: January 10, 2025

Make sure you have the latest version of the SunRail mobile app. You may also try these simple troubleshooting steps:

I started the SunRail Alerts app, but it is stating that “no data service available,” even though I do have service/Wi-Fi. How do I proceed?

Last Updated: January 7, 2025

The app started at a moment when data was not available. To proceed, please quit, close the app and restart.

I have an iPhone and when using the trip planner on SunRail Alerts app, I clicked on a time and nothing happened. How can I proceed?

Last Updated: January 10, 2025

Search for the “Done” button in the upper-right of the Depart/Arrive selector.

How do I plan my trip?

Last Updated: January 10, 2025

SunRail has developed a Trip Planner, which provides users ticket costs and estimated travel times based on selected stations and times. There are several methods to access the Trip Planner. SunRail.com Website (desktop & mobile) SunRail Mobile App (blue icon) SunRail Alerts App (gold icon) * If you do not have an account, you may...