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Yes. Our system calculates your fare amount based on where you board and exit the train. If your card is not tapped each time you ride, we cannot accurately track your trip.
You may notice credits processed to your SunRail account. These were added to remediate any possible overcharges due to recent technical complications in our system.
If you have any questions, please call Customer Service if at 1-855-724-5411.
Yes. Our system calculates your fare amount based on where you board and exit the train. If your card is not tapped each time you ride, we cannot accurately track your trip.
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