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Technical Complications

You may notice credits processed to your SunRail account. These were added to remediate any possible overcharges due to recent technical complications in our system.

If you have any questions, please call Customer Service if at 1-855-724-5411.

Customer Service

Ordering a SunCard

If you ordered your SunCard through the website and mobile app, you will initially receive an order confirmation email. You should receive your NEW SunCard in the mail in 5-7... read more →

Trouble tapping on?

If you receive a red “X” when you tap on, please contact Customer Service at 855-RAIL-411(724-5411) prior to boarding the train, as this usually indicates an invalid fare.

Trouble tapping off?

If you receive a red “X” when you tap off, refer to the message details on the screen and contact customer Service at 855-RAIL-411(724-5411) to resolve your issue. If you... read more →