If you ordered your SunCard through the website and mobile app, you will initially receive an order confirmation email. You should receive your NEW SunCard in the mail in 5-7... read more →
SunCards may be temporarily deactivated for not tapping on and off each time you ride or for a negative balance. Remember to always tap on and off consistently for each... read more →
If you receive a red “X” when you tap on, please contact Customer Service at 855-RAIL-411(724-5411) prior to boarding the train, as this usually indicates an invalid fare.
If you receive a red “X” when you tap off, refer to the message details on the screen and contact customer Service at 855-RAIL-411(724-5411) to resolve your issue. If you... read more →