Service animals that are individually trained to perform a specific task for the benefit of persons with disabilities are welcome on board SunRail at no additional charge. In accordance with ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. Service animals are to be kept under control at all times. SunRail personnel may require you to remove your service animal en route to/from the station premise if:
- The animal is out of control, and you do not take effective action to control it (for example, a dog causes a significant disturbance by barking repeatedly and uncontrollably or is not housebroken) or;
- The animal poses a direct threat to the health or safety of others.
All service animals must sit under the passenger’s seat or at his/her feet. Service animals are not allowed to sit in the aisles or seats. Carry-on pet guidelines are for animals for which no claim of service is made, and do not pertain to passengers traveling with service animals.