[{"id":20769,"date":"2026-03-11T15:14:22","date_gmt":"2026-03-11T19:14:22","guid":{"rendered":"https:\/\/stage.sunrail.com\/?post_type=docs&#038;p=20769"},"modified":"2026-03-11T15:14:22","modified_gmt":"2026-03-11T19:14:22","password":"","slug":"why-is-my-password-being-denied-when-i-try-to-create-or-update-it","status":"publish","type":"docs","link":"https:\/\/stage.sunrail.com\/es\/help-center\/support\/account-information\/why-is-my-password-being-denied-when-i-try-to-create-or-update-it\/","title":{"rendered":"\u00bfPor qu\u00e9 se rechaza mi contrase\u00f1a cuando intento crearla o actualizarla?"},"content":{"rendered":"\n<p>To ensure secure passwords are created\/updated, SunRail requires that passwords meet the following criteria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Password length must be between 8 and 64 characters<\/li>\n\n\n\n<li>Password <strong>MUST<\/strong> have at least one uppercase letter<\/li>\n\n\n\n<li>Password <strong>MUST<\/strong> have at least one lowercase letter<\/li>\n\n\n\n<li>Password <strong>MUST<\/strong> have at least one special character in the list:<br>~ <code>! @ # $ % ^ &amp; * ( ) _ - + = { [ ] } | : ; \u201c \u201d '<\/code> &lt; , > . ?<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para garantizar la seguridad de las contrase\u00f1as creadas y actualizadas, SunRail exige que estas cumplan los siguientes criterios:<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[163,162,160,174],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":53,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/stage.sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"Account Information","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/account-information\/"},{"term_name":"SunRail Accounts &amp; Rider Web","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/sunrail-accounts\/"},{"term_name":"SunRail Mobile App","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/sunrail-mobile-app\/"},{"term_name":"Transit Account","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/transit-account\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why is my password being denied when I try to create or update it? 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Normalmente, ser\u00e1n compatibles las dos versiones anteriores del sistema operativo.<\/p>","protected":false},"excerpt":{"rendered":"<p>Los dispositivos Apple\u2122 con un sistema operativo compatible con Apple\u2122 y los dispositivos Android con un sistema operativo compatible con Google\u2122 son compatibles con la aplicaci\u00f3n m\u00f3vil SunRail. Normalmente, ser\u00e1n compatibles las dos versiones anteriores del sistema operativo.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[160],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":39,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/stage.sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"SunRail Mobile App","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/sunrail-mobile-app\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Which phones and operating systems are supported? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stage.sunrail.com\/es\/help-center\/support\/sunrail-mobile-app\/which-phones-and-operating-systems-are-supported\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Which phones and operating systems are supported? 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El inicio de sesi\u00f3n debe usarse para acceder a una cuenta existente.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[160],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":31,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/stage.sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"SunRail Mobile App","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/sunrail-mobile-app\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is the difference between creating an account and signing in? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stage.sunrail.com\/es\/help-center\/support\/sunrail-mobile-app\/what-is-the-difference-between-creating-an-account-and-signing-in\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is the difference between creating an account and signing in? - SunRail\" \/>\n<meta property=\"og:description\" content=\"Create an Account should only be done to establish an account for the first time or when creating a new account. 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utilizar el mismo tel\u00e9fono\/n\u00famero de tel\u00e9fono para varias cuentas de usuario de SunRail?"},"content":{"rendered":"<p><strong>No. <\/strong>El n\u00famero de tel\u00e9fono m\u00f3vil asociado a su cuenta SunRail es un identificador \u00fanico y solo se puede usar con una sola cuenta SunRail. Se pueden asociar varias tarjetas a una misma cuenta SunRail.<\/p>","protected":false},"excerpt":{"rendered":"<p>No. El n\u00famero de tel\u00e9fono m\u00f3vil asociado a su cuenta SunRail es un identificador \u00fanico y solo se puede usar con una sola cuenta SunRail. Se pueden asociar varias tarjetas a una misma cuenta SunRail.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[163],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":32,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/stage.sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"Account Information","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/account-information\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Can I use the same phone\/phone number for multiple SunRail user accounts? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stage.sunrail.com\/es\/help-center\/support\/account-information\/can-i-use-the-same-phone-phone-number-for-multiple-sunrail-user-accounts\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can I use the same phone\/phone number for multiple SunRail user accounts? - SunRail\" \/>\n<meta property=\"og:description\" content=\"No. The mobile phone number associated with your SunRail account is a unique identifier and can only be used with one SunRail account. 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es el valor del bono de la Cuenta de Tr\u00e1nsito 10%?"},"content":{"rendered":"<p>El valor adicional es uno de los beneficios de usar su Cuenta de Tr\u00e1nsito.<\/p>\n\n\n\n<p>Al agregar valor a su Cuenta de Tr\u00e1nsito, se le agregan 10% del precio de compra como valor &quot;bonificado&quot;. \u00a1Obtiene 10% m\u00e1s de valor gratis!<\/p>\n\n\n\n<p>Consulte los t\u00e9rminos y condiciones completos en\u00a0<a href=\"https:\/\/sunrail.com\/terms-conditions\/\">https:\/\/sunrail.com\/terms-conditions\/<\/a>.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>El valor de bonificaci\u00f3n es uno de los beneficios de usar su Cuenta de Tr\u00e1nsito. Al agregar valor a su Cuenta de Tr\u00e1nsito, se a\u00f1aden 10% del precio de compra como valor de bonificaci\u00f3n. \u00a1Obtenga 10% adicionales gratis! Consulte los t\u00e9rminos y condiciones completos en https:\/\/sunrail.com\/terms-conditions\/.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[174],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":46,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/stage.sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"Transit Account","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/transit-account\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is the Transit Account 10% bonus value? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stage.sunrail.com\/es\/help-center\/support\/transit-account\/what-is-the-transit-account-10-bonus-value\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is the Transit Account 10% bonus value? - SunRail\" \/>\n<meta property=\"og:description\" content=\"Bonus value is one of the benefits of using your Transit Account. 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uso mi cuenta de tr\u00e1nsito?"},"content":{"rendered":"<p>Una vez que agregue valor a su Cuenta de Tr\u00e1nsito, estar\u00e1 disponible para comprar boletos seleccionando su Cuenta de Tr\u00e1nsito como m\u00e9todo de pago.<\/p>\n\n\n\n<p>Ver <a href=\"https:\/\/stage.sunrail.com\/es\/help-center\/support\/transit-account\/how-do-i-add-value-to-my-transit-account\/\">\u00bfC\u00f3mo puedo agregar valor a mi Cuenta de Tr\u00e1nsito?<\/a> Para m\u00e1s informaci\u00f3n.<\/p>","protected":false},"excerpt":{"rendered":"<p>Una vez que a\u00f1ada valor a su Cuenta de Transporte, podr\u00e1 comprar boletos seleccionando su Cuenta de Transporte como m\u00e9todo de pago. Consulte &quot;\u00bfC\u00f3mo agrego valor a mi Cuenta de Transporte?&quot; para obtener m\u00e1s informaci\u00f3n.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[174],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":36,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/stage.sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"Transit Account","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/transit-account\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do I use my Transit Account? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stage.sunrail.com\/es\/help-center\/support\/transit-account\/how-do-i-use-my-transit-account\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I use my Transit Account? - SunRail\" \/>\n<meta property=\"og:description\" content=\"Once you add value to your Transit Account, it is available for purchasing tickets by selecting your Transit Account as the payment method. 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obtener un reembolso en efectivo por el saldo de mi cuenta de tr\u00e1nsito?"},"content":{"rendered":"<p><strong>No. <\/strong>No se realizar\u00e1n reembolsos de SunCards en forma de efectivo, cheque o reembolso con tarjeta de cr\u00e9dito.<\/p>\n\n\n\n<p>TODAS LAS VENTAS SON FINALES. Los reembolsos de pases y boletos de uso limitado se otorgan \u00fanicamente por p\u00e9rdidas causadas por el mal funcionamiento de una m\u00e1quina expendedora de boletos, un validador de boletos o la falla de una SunCard. Estos reembolsos se realizar\u00e1n en forma de un producto equivalente o se cargar\u00e1 un valor a una Cuenta de Tr\u00e1nsito.<\/p>\n\n\n\n<p>No se realizar\u00e1n reembolsos por tarjetas SunCard en efectivo, cheque ni tarjeta de cr\u00e9dito. Se reembolsar\u00e1 el valor no utilizado y almacenado a solicitud del cliente para las tarjetas SunCard registradas al momento del cierre de la cuenta. Las bonificaciones de la Cuenta de Tr\u00e1nsito no son reembolsables.<\/p>\n\n\n\n<p>Consulte los t\u00e9rminos y condiciones completos en <a href=\"https:\/\/sunrail.com\/terms-conditions\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/sunrail.com\/terms-conditions\/<\/a>.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>No. No se realizar\u00e1n reembolsos por tarjetas SunCard en efectivo, cheque ni tarjeta de cr\u00e9dito. TODAS LAS VENTAS SON FINALES. Los reembolsos por pases y boletos de uso limitado se otorgan \u00fanicamente por p\u00e9rdidas causadas por el mal funcionamiento de una m\u00e1quina expendedora de boletos, un validador de boletos o la falla de una tarjeta SunCard. Estos\u2026<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[174],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":122,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/stage.sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"Transit Account","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/transit-account\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Can I get a cash refund for my Transit Account balance? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stage.sunrail.com\/es\/help-center\/support\/transit-account\/can-i-get-a-cash-refund-for-my-transit-account-balance\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can I get a cash refund for my Transit Account balance? - SunRail\" \/>\n<meta property=\"og:description\" content=\"No. Refunds for SunCards in the form of cash, check, or credit card reimbursement will not be made. 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puedo consultar el valor de mi Cuenta de Tr\u00e1nsito?"},"content":{"rendered":"<p>Para verificar el valor de su cuenta de tr\u00e1nsito SunRail, siga estos sencillos pasos:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Abra la aplicaci\u00f3n m\u00f3vil SunRail e inicie sesi\u00f3n.<\/li>\n\n\n\n<li>Seleccione la pesta\u00f1a \u201cTarjetas de Tr\u00e1nsito\u201d en la parte inferior.<\/li>\n\n\n\n<li>Deber\u00eda ver la tarjeta y su saldo en la parte superior de la p\u00e1gina.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>Para verificar el valor de su cuenta de tr\u00e1nsito SunRail, siga estos sencillos pasos:<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[174],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":43,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril 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el saldo de mi cuenta de tr\u00e1nsito?"},"content":{"rendered":"<p><strong>S\u00ed, <\/strong>si una cuenta de tr\u00e1nsito no tiene actividad durante tres a\u00f1os.<br><br>Es pol\u00edtica del FDOT que SunRail revise y actualice peri\u00f3dicamente los registros de sus cuentas. Estatuto de Florida, Secci\u00f3n 338.231(3)(c)(<a href=\"http:\/\/www.leg.state.fl.us\/Statutes\/index.cfm?App_mode=Display_Statute&amp;Search_String=&amp;URL=0300-0399\/0338\/Sections\/0338.231.html\">http:\/\/www.leg.state.fl.us\/Statutes\/index.cfm?App_mode=Display_Statute&amp;Search_String=&amp;URL=0300-0399\/0338\/Sections\/0338.231.html<\/a>) requiere que SunRail informe y transfiera los fondos de esta cuenta a la Oficina de Propiedad No Reclamada de Florida si no ha habido actividad durante tres a\u00f1os o m\u00e1s.<\/p>\n\n\n\n<p>Cualquiera de las siguientes acciones mantendr\u00e1 su cuenta activa:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Iniciar sesi\u00f3n en la aplicaci\u00f3n o realizar cualquier actividad de la cuenta<\/li>\n\n\n\n<li>actualice su informaci\u00f3n de contacto<\/li>\n\n\n\n<li>Llame al Centro de atenci\u00f3n al cliente de SunRail al (855) 724-5411 o<a href=\"mailto:info@sunrail.com\"> info@sunrail.com<\/a><\/li>\n<\/ul>\n\n\n\n<p>Los saldos prepagados se transferir\u00e1n al Estado de Florida como propiedad no reclamada. Una vez transferidos los fondos, se pueden presentar reclamaciones utilizando&nbsp;<a href=\"https:\/\/www.fltreasurehunt.gov\/\">https:\/\/www.fltreasurehunt.gov\/<\/a>&nbsp;o comunic\u00e1ndose con los Servicios para reclamantes en la Oficina de propiedad no reclamada de Florida al 888-258-2253 o al 850-413-5555.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Yes, if a Transit Account has no activity for three years. It is FDOT policy that SunRail reviews and updates SunRail account records periodically. Florida Statute Section 338.231(3)(c)(http:\/\/www.leg.state.fl.us\/Statutes\/index.cfm?App_mode=Display_Statute&amp;Search_String=&amp;URL=0300-0399\/0338\/Sections\/0338.231.html) requires SunRail to report and transfer the funds in this account to the Florida Bureau of Unclaimed Property if there has been no activity for three years&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[174],"doc_tag":[],"class_list":{"2":"type-docs"},"acf":[],"year_month":"2026-04","word_count":161,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"carril solarv3","author_nicename":"sunrailv3","author_url":"https:\/\/stage.sunrail.com\/es\/agency-information\/press-releases\/author\/sunrailv3\/"},"doc_category_info":[{"term_name":"Transit Account","term_url":"https:\/\/stage.sunrail.com\/es\/support-category\/transit-account\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Does my Transit Account balance expire? - SunRail<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stage.sunrail.com\/es\/help-center\/support\/transit-account\/does-my-transit-account-balance-expire\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Does my Transit Account balance expire? - SunRail\" \/>\n<meta property=\"og:description\" content=\"Yes, if a Transit Account has no activity for three years. 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